When the map shows a red icon on the current view, it means that the last known location is over 24 hours old. When you don't see current location on the map, You can perform an on-demand location update on the map page. If the map still does not update, that means that the FollowMee mobile app might not be running properly.

• The common causes include location service being disabled (iOS), location being turned off (Android), battery optimization not ignored (Android). The app will report these critical errors to the map page, and you should follow the instruction to fix them.
  
  
  
• Is the app in stopped state? If the pin is gray colored , the app has been stopped. You need to open the app and press the start button. Or use the remote control service to restart the app.
• Other causes include the FollowMee app being uninstalled, tracked device being powered off, or loss of internet connection.

If the above does not help, you need to do more troubleshooting.

Contact us if you have any questions.