Frequently Asked Questions

What iOS settings do I set to allow the app to track in the background?

You must enable these iOS settings. Open the tracked iOS device. Go to Settings -> FollowMee and make sure the following settings.
  • Location: Always
  • Motion & Fitness: On
  • Background App Refresh: On
  • Use Cellular Data: On

Location service must be set to "Always" and "Precise Location" must be enabled.

If any of the above settings is grayed out and you cannot make a change, you need to check out the following.
  • Location: Settings -> Privacy -> Location Services
  • Motion & Fitness: Settings -> Privacy -> Motion & Fitness
  • Background App Refresh: Settings -> General -> Background App Refresh
  • Use Cellular Data: Settings -> Cellular -> Cellular Data
To alert you when this setting is disabled, enable option "Email me when location service or other critical setting is disabled in tracked device" on your account page.

Why I have this error message: Location service is denied for this application?
Does this GPS tracker app continue to run if Background App Refresh is disabled in my iOS device?

Contact us if you have any questions.
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