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Need to rearrange subscriptions

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LizMarr

Newbie
Join Date: 2018-06-14
Posts: 1

Posted: 2022-06-11 05:31:13 PM

My husband got a new phone, I need to remove his old phone or transfer the service to the new phone. Also there are 3 subscriptions showing so I''d like to remove one, I can''t tell which is which especially on PayPal. There used to be a way to transfer service, but I''m not seeing it anywhere.

Administrator

Best of the Best
Join Date: 2010-01-27
Posts: 1453

Posted: 2022-11-27 09:03:25 PM

Send us an email and we will take care of it.

bajoseph04

Newbie
Join Date: 2022-11-23
Posts: 2

Posted: 2022-12-08 12:10:55 AM

Quote: Quoted From Administrator: Send us an email and we will take care of it. Can you please have an option to switch licensing between devices on the app or website? This will help us use the service effectively in certain use case scenarios. Thanks

Administrator

Best of the Best
Join Date: 2010-01-27
Posts: 1453

Posted: 2022-12-08 10:16:00 AM

You can transfer the paid service when you replace your phone. See this faq https://www.followmee.com/FAQ.aspx?t=transferlicense

bajoseph04

Newbie
Join Date: 2022-11-23
Posts: 2

Posted: 2022-12-09 11:51:23 PM

Quote: Quoted From Administrator: You can transfer the paid service when you replace your phone. See this faq https://www.followmee.com/FAQ.aspx?t=transferlicense Well.. that is when a device is replaced. My request is to switch license / subscription between based on my convenience. Eg... I can have a single basic subscription and bind it to my kids phone when she is away and after she is back I can rebind the subscription to my car''s android Headunit so that a chauffeur driven car can be tracked. Similar option is possible with Wyze Cam plus subscription where we can switch the subscription between devices based on users convenience but at the end of the day, if I have a subscription for one device, I''ll be able to use it with any one of my devices. That is the flexibility I''m expecting. Hope you got me? Thanks

Administrator

Best of the Best
Join Date: 2010-01-27
Posts: 1453

Posted: 2022-12-10 10:08:25 AM

I am sorry that you cannot do so in our system. If you have multiple devices to track, you need to purchase the paid services for all your devices. You can not buy one service and use this one service for all your devices by transferring in our system.