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Frequently Asked Questions

How do I exclude the app from battery optimization in my Android?

For Android v6.0 or newer, you need to exclude the FollowMee app from battery optimization. Follow these steps.

Go to Settings -> Battery. Touch the configure button and choose "Battery Optimization". Or you can access this screen by opening the FollowMee app, press the Menu button and then "Ignore Battery Optimization" button.

The battery optimization screen shows apps not optimized.

Change the option to "All Apps". Scroll down to find "FollowMee".

Select "Don't Optimize". You are done.

Battery optimization must be excluded. Otherwise the app will fail. To alert you when this setting is set incorrectly, enable option "Email me when location service or other critical setting is disabled in tracked device" on your account page.

If you are using Samsung, Huawei, Sony, Xiaomi, Elephone, Asus, OPPO, you have additional setting to change.

What other Android settings do I set to allow the app to track in the background?
How do I enable location service in Android?
What should I do if the map page does not show up-to-date location?

Contact us if you have any questions.
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