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FollowMee Forums >> Phone Specific Discussion >> iPhone >> I have instances with no tracking - I want to find out why
I have instances with no tracking - I want to find out why
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cayman


Beginner

Join Date: 2013-08-23
Posts: 34

Posted: 2015-05-25 04:57:37 PM

Once again I am seeing instances where my tracking goes awry and I want to know if my employees are causing it or if the phone/app is the culprit - perhaps something else.

What is the best way to investigate something like this?

Thanks
Chad
mteicher


Forum Regular

Join Date: 2014-04-09
Posts: 499

Posted: 2015-05-25 08:05:36 PM

Hello,

I cannot help with your investigation on what is causing this but I can make some recommendations on locking the phone down so its harder for someone to make changes.

I suggest getting familiar with the iphone settings/general/restrictions. There is a lot one can do to limit someone from making changes.

There are many areas to consider and I suggest to take the time to consider the areas and options.

cayman


Beginner

Join Date: 2013-08-23
Posts: 34

Posted: 2015-05-27 03:21:57 PM

Here is an example of something that happened today...
At 12:10pm the tracker gave its last update on the map and then stopped. At 12:44pm, the tracker appeared again some distance down the road.

I want to know if the app is causing the problem, or is my driver turning off the phone and causing the app not to track?

Here is the log around that time...

2015-05-27 12:10:26 Monitor pausing service
2015-05-27 12:10:26 Service rested
2015-05-27 12:10:26 Stop BG monitor
2015-05-27 12:11:17 Enter background
2015-05-27 12:11:18 Will terminate
2015-05-27 12:44:18 Setting is already ready
2015-05-27 12:44:18 Starting app option count=1 state=background
2015-05-27 12:44:18 FollowMee had previously terminated unexpectedly
2015-05-27 12:44:18 Restarting FollowMee through location event
2015-05-27 12:44:18 Quick start
2015-05-27 12:44:18 Recurring thread started
2015-05-27 12:44:18 FollowMee version 3.8.3, copyright FollowMee LLC
2015-05-27 12:44:18 Model=iPhone4,1, SystemVersion=8.3, name=Pickup
2015-05-27 12:44:18 Setting User Name=cayman
2015-05-27 12:44:18 Existing Devicestate2 from key
2015-05-27 12:44:18 Devicestate2 copied to defaults
2015-05-27 12:44:18 Device id=10711833
2015-05-27 12:44:18 Paid app - deluxe edition
2015-05-27 12:44:18 Setting Lock Screen=1
2015-05-27 12:44:18 Setting GPS Power=10.0
2015-05-27 12:44:18 Setting Track Interval=1.00
2015-05-27 12:44:18 Setting Forced Update Interval=1440
2015-05-27 12:44:18 Setting Use Schedule=1
2015-05-27 12:44:18 Setting Weekday Start=07:00
2015-05-27 12:44:18 Setting Weekday Stop=19:00
2015-05-27 12:44:18 Setting Weekend Start=07:00
2015-05-27 12:44:18 Setting Weekend Stop=16:00
2015-05-27 12:44:18 Setting App Usage=0
2015-05-27 12:44:18 Setting GPS Timeout=60
2015-05-27 12:44:18 Setting Power Saving Mode=10 for vtd/constant
2015-05-27 12:44:18 Setting Port=5302
2015-05-27 12:44:18 Minutes from GMT=-240
2015-05-27 12:44:20 Service started (constant on mode)
2015-05-27 12:44:20 No update for over 1440 minutes
2015-05-27 12:44:20 Route count=0
2015-05-27 12:44:20 Battery level=0.42 state=1
2015-05-27 12:44:20 FollowMee has started
cayman


Beginner

Join Date: 2013-08-23
Posts: 34

Posted: 2015-05-27 03:25:31 PM

Something similar happened on Monday...

2015-05-25 16:00:46 Service started (constant on mode)
2015-05-25 16:00:47 No update for 1 minutes
2015-05-25 16:00:47 Battery level=0.68 state=2
2015-05-25 16:00:47 Network location 43.2524 -79.8943 -1.0 686
2015-05-25 16:00:47 dist=229.8, threshold=20.0
2015-05-25 16:00:47 Will replace current position 110.0, -1.0
2015-05-25 16:00:47 Network location 43.2535 -79.8982 -1.0 930
2015-05-25 16:00:47 Network location 43.2541 -79.9009 -1.0 930
2015-05-25 16:00:47 Network location 43.2545 -79.903 -1.0 930
2015-05-25 16:00:47 Network location 43.2549 -79.9048 -1.0 930
2015-05-25 16:00:47 Network location 43.2552 -79.9063 -1.0 930
2015-05-25 16:00:49 Location 43.25XX -79.90XX -1.0 50
2015-05-25 16:00:49 dist=852.0, threshold=20.0
2015-05-25 16:00:49 Will replace current position 85.0, -1.0
2015-05-25 16:00:49 Wait 3 seconds to upload
2015-05-25 16:00:50 Location 43.25XX -79.90XX 12.0 10
2015-05-25 16:00:50 Will replace current position 82.0, 281.2
2015-05-25 16:00:52 Location 43.25XX -79.90XX 7.9 5
2015-05-25 16:00:52 Will replace current position 93.0, 293.6
2015-05-25 16:00:52 About to upload
2015-05-25 16:00:52 1 of 1 uploaded
2015-05-25 16:00:58 Monitor pausing service
2015-05-25 16:00:58 Service rested
2015-05-25 16:00:58 Stop BG monitor
2015-05-25 16:01:08 Timer starter still running. Wait till the next interval
2015-05-25 16:01:34 Enter background
2015-05-25 16:01:34 Will terminate
2015-05-25 16:30:32 Setting is already ready
2015-05-25 16:30:32 Starting app option count=1 state=background
2015-05-25 16:30:32 FollowMee had previously terminated unexpectedly
2015-05-25 16:30:32 Restarting FollowMee through location event
2015-05-25 16:30:32 Quick start
2015-05-25 16:30:32 Recurring thread started
2015-05-25 16:30:32 FollowMee version 3.8.3, copyright FollowMee LLC
2015-05-25 16:30:32 Model=iPhone4,1, SystemVersion=8.3, name=Pickup
2015-05-25 16:30:32 Setting User Name=cayman
2015-05-25 16:30:32 Existing Devicestate2 from key
2015-05-25 16:30:32 Devicestate2 copied to defaults
2015-05-25 16:30:32 Device id=10711833
2015-05-25 16:30:32 Paid app - deluxe edition
2015-05-25 16:30:32 Setting Lock Screen=1
2015-05-25 16:30:32 Setting GPS Power=10.0
2015-05-25 16:30:32 Setting Track Interval=1.00
2015-05-25 16:30:32 Setting Forced Update Interval=1440
2015-05-25 16:30:32 Setting Use Schedule=1
2015-05-25 16:30:32 Setting Weekday Start=07:00
2015-05-25 16:30:32 Setting Weekday Stop=19:00
2015-05-25 16:30:32 Setting Weekend Start=07:00
2015-05-25 16:30:32 Setting Weekend Stop=16:00
2015-05-25 16:30:32 Setting App Usage=0
2015-05-25 16:30:32 Setting GPS Timeout=60
2015-05-25 16:30:32 Setting Power Saving Mode=10 for vtd/constant
2015-05-25 16:30:32 Setting Port=5302
2015-05-25 16:30:32 Minutes from GMT=-240
2015-05-25 16:30:33 Service started (constant on mode)
Administrator


Best of the Best


Join Date: 2010-01-27
Posts: 1335

Posted: 2015-05-27 10:05:18 PM

When you see this message in the log - Will terminate, it means that the app is forced terminated either by the user (double press the home button and slide up the app), or by the phone OS to free up some memory. When this happens, the app will restart itself and continue to track. This restarting process might just take minutes if the phone is moving, or longer if the phone is in station.

mteicher


Forum Regular

Join Date: 2014-04-09
Posts: 499

Posted: 2015-05-28 01:54:20 AM

I might be able to shed some light on some of the timing after the app is forced closed as the administrator said.

Before "forced update" was implemented and if I forced closed the app there were times when the phone was not moved and it took sometimes hours to a day before an update was passed to the map. If the phone was moved the map update was dictated by the polling interval and the map reflected any location changes.
Since "force update" was implemented even if the phone is stationary the map is updated quite regularly.

You might consider adjusting your "force update" setting.


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