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update interval
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andrewgavlock


Newbie

Join Date: 2013-12-13
Posts: 9

Posted: 2015-01-12 03:37:39 PM

I use the paid version on 3 of my phones (2 android & 1 i-phone 4)
i have the interval set to 1 min. but the android phones can go 5 mins or more before updating and rarely ever update every minute?
Administrator


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Join Date: 2010-01-27
Posts: 1358

Posted: 2015-01-12 09:07:34 PM

What is your android phone model?

I have a test phone in my procession. It has only 512 MB memory. But this phone just behave like your description. I believe that this has something to do with the phone hardware.

andrewgavlock


Newbie

Join Date: 2013-12-13
Posts: 9

Posted: 2015-01-13 12:19:30 PM

Quote:
Quoted From Administrator:

What is your android phone model?

I have a test phone in my procession. It has only 512 MB memory. But this phone just behave like your description. I believe that this has something to do with the phone hardware.


LG Volt
Administrator


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Join Date: 2010-01-27
Posts: 1358

Posted: 2015-01-13 08:33:19 PM

The phone specs is quite powerful. Could it be something else? Can you send the log file to us from this phone?

To send the log file, open the app and click About - Email to Supports. Make sure to write something in the body of the email to reference to this posting. Otherwise, your log file will be ignored.

andrewgavlock


Newbie

Join Date: 2013-12-13
Posts: 9

Posted: 2015-01-14 09:04:41 PM

Quote:
Quoted From Administrator:

The phone specs is quite powerful. Could it be something else? Can you send the log file to us from this phone?

To send the log file, open the app and click About - Email to Supports. Make sure to write something in the body of the email to reference to this posting. Otherwise, your log file will be ignored.


email sent
Administrator


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Join Date: 2010-01-27
Posts: 1358

Posted: 2015-01-14 09:45:54 PM

Log file received.

Looks like the problem is data connection. The app does not have internet connection to upload the data. The app can only upload data when wifi is connected.

Does your phone has data plan? If not, you will not see location update until wifi is connected.

andrewgavlock


Newbie

Join Date: 2013-12-13
Posts: 9

Posted: 2015-01-14 10:59:01 PM

Quote:
Quoted From Administrator:

Log file received.

Looks like the problem is data connection. The app does not have internet connection to upload the data. The app can only upload data when wifi is connected.

Does your phone has data plan? If not, you will not see location update until wifi is connected.


Yes they all have data...Not getting wifi on the updates it shows.
It would never update if i had to rely on wifi alone.
Administrator


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Join Date: 2010-01-27
Posts: 1358

Posted: 2015-01-15 08:20:22 PM

Reboot the phone to see if the situation improves.

If it does not, change the port to 53 in the app settings to see if it works.

andrewgavlock


Newbie

Join Date: 2013-12-13
Posts: 9

Posted: 2015-01-16 02:07:23 PM

Quote:
Quoted From Administrator:

Reboot the phone to see if the situation improves.

If it does not, change the port to 53 in the app settings to see if it works.


will try.
Also sent you an email on my phone...hasnt updated since 1-9-15?
I think that is when it last updated and hasnt worked since?
andrewgavlock


Newbie

Join Date: 2013-12-13
Posts: 9

Posted: 2015-01-17 11:15:32 AM

Quote:
Quoted From andrewgavlock:

will try.
Also sent you an email on my phone...hasnt updated since 1-9-15?
I think that is when it last updated and hasnt worked since?


Now both of the android phones arent tracking at all???
Iphone is great.
Administrator


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Join Date: 2010-01-27
Posts: 1358

Posted: 2015-01-18 09:48:39 AM

I wonder if this carrier related issue. The app uses udp to upload data to the server. Udp traffic stops working in sprint network?

point0fs


Newbie

Join Date: 2015-01-13
Posts: 2

Posted: 2015-01-19 05:56:34 PM

Same here. Only works if you force update and force update. Not much better than google location history. Auto refresh very seldom works and never works according to the setting.
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Posted: 2015-01-19 10:32:52 PM

Quote:
Quoted From point0fs:

Same here. Only works if you force update and force update. Not much better than google location history. Auto refresh very seldom works and never works according to the setting.


Your problem could be setting issue. It is not the same as the problem posted in this topic. You can easily fix it by changing the settings. The problem in this topic is related to LG phones running in Sprint network. Since Januray 9, 2015, the UDP traffic fails for some of the LG phones in Sprint network.

Administrator


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Join Date: 2010-01-27
Posts: 1358

Posted: 2015-01-19 10:34:46 PM

Quote:
Quoted From andrewgavlock:

Now both of the android phones arent tracking at all???
Iphone is great.


I have received reports that uninstall/install the app fixes the problem. Please try it.


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