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Windows 10 phone not reporting location
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cliffal


Newbie

Join Date: 2016-08-01
Posts: 2

Posted: 2017-01-15 11:15:48 PM

My Windows 10 phone stop reporting location today. Looks like this error is the problem: Decrypt data returns error Data error (cyclic redundancy check). (Excep_FromHResult 0x80070017)
What does this mean and how do I fix it?
Already tried a few reboots of the phone and stop/start of the app.

Thanks,
Cliff



Administrator


Best of the Best


Join Date: 2010-01-27
Posts: 1326

Posted: 2017-01-16 10:18:37 AM

Hi, Cliff:

This is caused by the app data is corrupted. You might need to uninstall the app and then install the app. If the reinstall creates a device in your account, you can use the following link as a guide to transfer the app license.
http://www.followmee.com/FAQ.aspx?t=transferlicense

Cimbas


Newbie

Join Date: 2016-11-16
Posts: 1

Posted: 2017-02-13 11:17:30 AM

I had now to this problem at once and only noticed this after the weekend by accident. Reinstall worked to solve this.

But because of that, I looked for an option to notify me, when such an app error happened and was a little bit confused, that I should pay for this email notifications.

I think, I have already paid for an working app and I also pay for an extended history without interruption (and now lost the whole weekend tracking) and because of that, I think, error notifications should at least included in the app price or in the extended history option.
dilini


Newbie

Join Date: 2017-08-21
Posts: 5

Posted: 2017-08-22 09:26:30 AM

what happens when user turned off the location service of windows phone?
mteicher


Forum Regular

Join Date: 2014-04-09
Posts: 492

Posted: 2017-08-22 09:30:45 AM

It is a required service for tracking.

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