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Important price model change
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Administrator


Best of the Best


Join Date: 2010-01-27
Posts: 1181

Posted: 2018-02-02 10:00:27 PM

Effective February 2nd, 2018, we change our perpetual app license model into a subscription based model. For details of the new price model, see this faq
http://www.followmee.com/FAQ.aspx?t=howmuchcost

The perpetual app license model has served us well in the past. But this model does not cover the true cost of our service. Our service includes the FollowMee mobile apps and various server components that provide monitoring service to our users. These components requires on-going maintenance and support. The perpetual app license model cannot sustain our service. Therefore we replace the standard / deluxe edition with the subscription based "basic service". This new service shares the same functions as the deluxe edition.

This new model introduces the account level subscription for the basic service and therefore simplify our pricing model. If you are not familiar with the account level subscription, see this faq (http://www.followmee.com/FAQ.aspx?t=accountlevel). Imagine a business user needs to track 10 company phones. Under the old model, he needs to purchase 10 app licenses. He needs to manage these licenses on the device level, including license transfer when replacing devices. Under the new model, he just needs to purchase the basic service on account level. He no longer needs to manage the service on the device level.

The basic service will be free if you subscribe other premium services. The old model requires you to purchase the app license before you can subscribe the premium services. This process requires multiple transactions and it is not simple. Under the new model, you just make one transaction for the premium service and the device is upgraded to basic service for free.

What does this new model mean to existing users? In the coming weeks, we will convert your standard / deluxe licenses to basic service, good for two years.

Let us know if you have questions, and thank you very much for all your support!

ohicyou


Newbie

Join Date: 2018-01-12
Posts: 2

Posted: 2018-02-05 10:21:40 PM

What does this mean to new subscribers who have purchased the premium services? I paid the additional funds for the premium, not the basic services. Will you still honor the premium additions as purchased, or is there an intended upcharge?
Please inform.
Thank you
mteicher


Forum Regular

Join Date: 2014-04-09
Posts: 456

Posted: 2018-02-05 10:52:35 PM

I believe what you have right now will be good for two years as indicated in the admin post except for any premium services that you paid for on a monthly or yearly and upon their expiration will need to be exercised under the new pricing model.

The admin will chime in here if I am mistaken.

"What does this new model mean to existing users? In the coming weeks, we will convert your standard / deluxe licenses to basic service, good for two years."

"The basic service will be free if you subscribe other premium services."

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