Frequently Asked Questions
How this GPS tracker app works?
How do I view location?
How do I add a device to track?
What should I do if the map page does not show up-to-date location?
Does my phone need cellular service to run this GPS tracker app?
Does this GPS tracker app work in a tablet?
Why the app cannot login to the server?
What is the Vehicle Tracking Device setting?
What is Power Saving Mode?
Can I use this tracker app to record my state residency status?
Account and Device
Is the FollowMee account free?
Can I track multiple devices with one account?
What is login token? Can I have my users to install and set up this GPS tracker app with my FollowMee account, without knowing my account password?
How do I change the device name as appeared on the map page?
I replace my device. How can I transfer the license to my new device?
What is a delegate account?
How do I group my devices in my account?
How can I stop the users from accessing the map without sign in?
How do I delete my account?
Can I use this GPS tracker app for business use?
How do I start to use this GPS tracker app for business?
What premium services do you provide?
Security and Privacy
How does FollowMee protect my data?
How does FollowMee protect my privacy?
My location data is protected by my credential. How can I share my current location or past tracks?
How can I embed the map of my shared location to my web site?
I use my API key to share my location. Can I regenerate the API key?
Why I have this error message: Location service is denied for this application?
How can I make the app invisible?
Will the GPS tracker app restart itself if it is terminated by a user?
Does this GPS tracker app continue to run if Background App Refresh is disabled?
Does this GPS tracker app continue to run if the device is disabled?
How do I configure this tracker app in my iOS devices through MDM?
When I install the Android GPS tracker app, why it asks numerous permission requests?
I have enabled stealth mode for the Android GPS tracker app but it still shows up in my installed app list of Google Play?
Why does the tracker app not follow my configured track interval? I set it to 1 minute but the app only wakes up every 5 minutes.
Windows Phone 8
Why I cannot set the track interval smaller than the default?
Why this GPS tracker app stops after 2 weeks?
When I run this GPS tracker app, the phone repeatedly prompts for security permission.
I have enable Call-In function but the phone does not auto answer the phone call.
I have enable Auto Reboot function but the phone does not reboot automatically. It leaves a message box asking to reboot.
I have enable Stealth Mode. When I dial the special number, this GPS tracker app does not open.
I have enable Stealth Mode but this GPS tracker app still shows up in the application list under device options.
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